Shipping policy

Thank you for shopping with us. Please review our shipping policy below to understand how and when your order will be delivered.

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive a separate notification once your order has been dispatched.

Please note that during busy periods, launches, or promotional events, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • UK Standard Shipping: 2–5 business days

  • UK Express Shipping (if available): 1–2 business days

  • International Shipping: Not applicable

Delivery times are estimates and may vary due to factors beyond our control, including carrier delays, customs processing, or adverse weather conditions.

Shipping Destinations

We currently ship to:

  • United Kingdom ONLY

If your country is not listed at checkout, please contact us before placing your order.

Lost, Delayed or Damaged Orders

  • If your order arrives damaged, please contact us within 48 hours of delivery, including photos where possible.

  • If your order is delayed or appears lost, please contact us and we will assist in investigating with the courier.

We are not responsible for delays once an order has been handed over to the shipping carrier.

Incorrect Address

Please ensure all shipping details are correct at checkout.
We cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend it.